EventsIT  ITIL Foundation V.3

ITIL Foundation V.3

Senin - Rabu, 15 - 17 Januari 2018, pukul 09:00 - 16:30 WIB
Amos Cozy Hotel & Convention Hall, Jakarta
Bonus : Souvenir dan Flashdisk


Description

ITIL atau Information Technology Infrastructure Library adalah suatu rangkaian konsep dan teknik pengelolaan infrastruktur, pengembangan, serta operasi teknologi informasi (TI). ITIL diterbitkan dalam suatu rangkaian buku yang masing-masing membahas suatu topik pengelolaan TI. Nama ITIL dan IT Infrastructure Library merupakan merek dagang terdaftar dari Office of Government Commerce (OGC) Britania Raya. ITIL memberikan deskripsi detail tentang beberapa praktik TI penting dengan daftar cek, tugas, serta prosedur yang menyeluruh yang dapat disesuaikan dengan segala jenis organisasi TI.

Walaupun dikembangkan sejak dasawarsa 1980-an, penggunaan ITIL baru meluas pada pertengahan 1990-an dengan spesifikasi versi keduanya (ITIL v2) yang paling dikenal dengan dua set bukunya yang berhubungan dengan ITSM (IT Service Management), yaitu Service Delivery (Antar Layanan) dan Service Support (Dukungan Layanan).

Pada 30 Juni 2007, OGC menerbitkan versi ketiga ITIL (ITIL v3) yang intinya terdiri dari lima bagian dan lebih menekankan pada pengelolaan siklus hidup layanan yang disediakan oleh teknologi informasi. Dan kini telah diterbitkan juga ITIL v3 Foundation 2011 dengan ada beberapa perbaikan pada diagram dan konsep sekalipun masih bersifat sama dalam hal pemahaman. Kelima bagian tersebut adalah:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

Goals

  • Peserta mampu memahami konsep dari pengelolaan IT berbasis layanan (IT Service Management) berdasarkan framework IT Infrastructure Library (ITIL) versi 3. Beserta tambahan skenario studi kasusnya dan implementasi menggunakan ITSM software simulation.
  • Peserta dapat melakukan analisis studi kasus ITIL dalam organisasi / perusahaannya baik secara team work atau perorangan.
  • Peserta mengerti tahapan serta metodologi dalam mengimplementasikan konsep ITIL pada suatu organisasi / perusahaan berdasarkan prinsip dan model continual improvement yang terdapat dalam pelatihan.

Participants

- IT Manager
- IT Drector
- IT Infrastructure Staff
- Direksi

Prerequisites

- Telah memahami kebutuhan IT Infrastruktur dalam perusahaan
- Memiliki basic skill atau pengetahuan di bidang IT.

Details

Day 1

  • Introduction
    • The Four Perspectives (Attributes) of ITSM
    • Benefits of ITSM
    • Business and IT Alignment
    • What is ITILR?
  • Common Terminology
    • What are Services?
    • Processes & Functions
      • Defining Processes
      • Defining Functions
      • Connecting Processes and Functions
  • The Service Lifecycle
    • Mapping the Concepts of ITILR to the Service Lifecycle
    • How does the Service Lifecycle work?
  • Service Strategy
    • Major Concepts
      • Creating Service Value
      • Service Packages and Service Level Packages
    • Service Strategy Processes
      • Service Portfolio Management
      • Financial Management
      • Demand Management
    • Service Strategy Summary
      • Interfaces with the Service Design Phase
      • Interfaces with the Service Transition Phase
      • Interfaces with the Service Operation Phase
      • Interfaces with the Continual Service Improvement Phase
    • Service Strategy Service Scenario
      • Overall Service Strategy
      • Service Portfolio Management Considerations
      • Financial Management Considerations
      • Demand Management Considerations

Day 2

  • Service Design
    • Major Concepts
      • Five Major Aspects of Service Design
      • Service Design Packages
    • Service Design Processes
      • Service Level Management
      • Supplier Management
      • Service Catalogue Management
      • Capacity Management
      • Availability Management
      • IT Service Continuity Management
      • Information Security Management
    • Service Design Scenario
      • Service Level Management Considerations
      • Capacity Management Considerations
      • Availability Management Considerations
      • Information Security Management Considerations
      • Service Catalogue Management Considerations
      • ITSCM Considerations
      • Supplier Management Considerations
  • Service Transition
    • Service Transition Processes
      • Knowledge Management
      • Service Asset and Configuration Management
      • Change Management
      • Release and Deployment Management
      • Service Validation and Testing
    • Service Transition Summary
    • Service Transition Scenario
      • Knowledge Management Considerations
      • Service Asset and Configuration Management
    • Considerations
      • Change Management Considerations
      • Release and Deployment Management Considerations
      • Service Validation and Testing Considerations
    • Service Transition Review Questions
  • Service Operation
    • Service Operation Functions
      • The Service Desk
      • Technical Management
      • IT Operations Management
      • Application Management
    • Service Operation Processes
      • Event Management
      • Incident Management
      • Problem Management
      • Request Fulfillment
      • Access Management
    • Service Operation Scenario
      • Functions
      • Processes
    • Service Operation Review Questions

Day 3

  • Continual Service Improvement
    • Continual Service Improvement Processes
      • Service Level Management
      • Service Measurement and Reporting
      • CSI ( Step) Improvement Process
    • Continual Service Improvement Summary
    • Continual Service Improvement Scenario
      • Service Level Management
      • Service Measurement and Reporting
      • CSI Process
    • Continual Service Improvement Review Questions
  • ITILR Foundation Exam Tips
    • Exam Details
    • Practical Suggestions
  • Certification
    • ITILR Certification Pathways
    • ISO/IEC Pathways
  • Study case, Exam Preparation

Duration : 3 Days

per peserta : Rp 5.800.000,-
Facilities : Full AC Room with Proyektor/LCD, Lunch / day, 2x Coffee break / day, Certificate, Training Modules, Softcopy Module & Training Kit

Course Leader :

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ITIL Foundation V.3

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HP & WA : 0812 1311 0749

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